Frequently Asked Questions

- How long does shipping take?
Orders are shipped directly from our warehouse, so delivery time is 8 to 20 working days at the latest.

Shipping within 48 hours, ready to gift

Each order is shipped quickly and takes around 5 to 10 working days, ready to create magical moments from opening.

24/7 Customer service

Wrong size? No problem! Returns are always possible. If you are not satisfied with your product for any reason, we offer a 30-day return or redirect policy

Secure Payment

Your payments are secured with encrypted processing. Certified gateways protect your personal and financial information. Shop confidently with us.

More Than 10.000+ Satisfied Customers

In recent years, our Alessandra family has grown by thousands of members and we continue to expand!